Oakwell Moda

We currently deliver orders across Australia and the United States only.

At this time, we do not offer international shipping.

Yes! Shipping on all orders is completely free, regardless of your order total or location within Australia & United States.

Once your payment has been confirmed, your order is usually processed within 3 business days, and delivery takes 4–11 business days, depending on your location.

On average, our customers receive their orders within a week.

We currently accept:

• PayPal
  
• Visa
  
• Mastercard
  
• American Express

You can pay using your PayPal balance, a linked bank account, or any major debit or credit card.

You don’t need a PayPal balance to complete your purchase.

You have 30 days from the delivery date to request a return.

To start your return:

• Email us at support@oakwellmoda.com with your order number and reason for return
  
• You’ll receive step-by-step return instructions

Please ensure the item is unworn, unwashed, and in its original condition with tags attached.

Once we’ve received and inspected your return, we’ll issue your refund within 10 business days.

Refunds are processed using the same payment method used for your original purchase.

Yes, we accept exchanges.

If you need a different size or colour, please contact us at support@oakwellmoda.com we’re happy to help.

You can reach us by:

• Email: support@oakwellmoda.com
  
• Phone: +1 202 897 4611 (Monday–Friday, 9:00 AM–6:00 PM AEST)

Please contact us within 7 days of delivery if your item is damaged, defective, or incorrect.

We’ll immediately arrange a replacement or full refund, at no additional cost to you.